Terms and Conditions

Refund Policies & GuideLines

In order to make your stay pleasant, the Management requests your cooperation in observing the following guidelines as an agreement between the guest and Hotel Tokyo PalaCE under which rooms are permitted to be used by the registered guests.

Check-in & Check-out

  • Check-in time is at 12.00 hrs;

  • Check-out time is 10.00 hrs.

  • Early Check-in & late Check-out will be chargeable depending on subject to availability.

Booking & Confirmation Policy

  • Booking will be confirmed only against 50 advance payment.

  • Kindly send the Credit Card Details with the expiry date / Hotel voucher/advance payment 40 days in advance to hold the booking on a confirmed basis.

  • For travel agents and offline bookings, kindly provide us the details of the advance payment deposited along with the scan copy of the deposit slip. Regarding the deposited amount, if full information is not provided then the amount might go unidentified and the booking will not be confirmed.

  • In case of cancellation, the refund of the advance deposit will be transferred back to the same account through which payment was initially received. Requests for transfer to another account will not be entertained.

  • Management reserves the rights to amend, modify & withdraw any promotions without any prior notice.

  • The hotel reserves the right of Admission at all times.

Refund and Cancellation Policy

  • Cancellations made 7 days or more prior to the arrival date will be fully refunded.

  • If cancelled 7-03 days prior to the arrival date 50 % retention is levied.

  • If cancelled 03 days prior to the arrival date 100% retention is levied for cancellation during high season.

  • High Season Period – (a) Diwali Period – 3 days prior and 1 week post Diwali (b) Christmas and New Year – from 21st December to 04th January (c) Desert Festival – 3 days prior and 3 days post festival.

  • In case of NO SHOW, retention charges equivalent to total room nights booked,will be charged.

  • In case of an early departure, retention charges equivalent to the balance unutilized room nights will be levied and no amount will be refunded or carried forward by the Hotel.

  • The refund is processed within 7-15 working days and is re-sent via the same payment mode that was used for making the payment.

  • The Hotel reserves the right to release non-guaranteed reservations without prior information, without any liabilities.

Child & Extra Adult Policy

  • Guests must declare the number of children & their age during reservation.

  • Children Below 06 years are complimentary without an extra bed.

  • 06 to 12 years of age will be charged INR 550+ GST with extra bed.

  • Adults and children above 12 years will be charged INR 550+ GST and shall be provided with an extra bed.

  • A maximum of one extra bed can be placed in the rooms.

Zero Tolerance to Unwarranted Behaviour

The Administration reserves the right to refuse service to a guest or may ask a guest to leave the hotel if the guest

  • Are creating nuisance, disturbing other guests and misbehaving with staff.

  • Are under the influence of drugs or excess alcohol.

  • Are unable to pay for the accommodations or services.

Outside Guests in the Rooms

Visitors are not allowed in the rooms by in-house guests and can only be entertained in the lobby or common areas.

Guest’s Belongings in the Rooms

Guests are requested to lock the door while leaving the room. All valuable items should be kept in the safety locker provided in each room. The Management will not be responsible for any loss or damage to the personal belongings.

Luggage Storage

Guests can store luggage in the locker room on availability of the storage space, All luggage should be under lock and key at time of submission as the management will not be liable for any loss of items.

Lost&Found

The Hotel keeps a record of all ‘lost & found’ items. Should any guests lose any personal belongings during their stay with us, the guest needs to inform the hotel. If the same is found on our premises the items shall be shipped back at the owner’s expense. Any items, which are not claimed within ninety (90) days will be donated or discarded.

Government rules and regulations & the application of laws

Guests are bound by Central and State Government rules and regulations and are requested to observe, abide by and conform to all applicable acts and laws.

Photo identity

As per the Govt. of India directive all guests are requested to produce a Valid Government Approved photo identity Card.

  • PAN Card is not accepted as a Proof of Address and proof of Identity.

  • Valid Passport and Valid Visa for Foreign Nationals upon arrival.

  • Accommodation can deny if guests pose as a couple and may suspect.

Pet Policy

Pets are currently not allowed.

Other Rules & Regulations

Outside Food, Beverage and alcohol are not allowed on the hotel premises.

General Rules and information of Hotel Tokyo Palace

  1. Hotel have swimming pool, 

  2. Hotel does not accommodate your driver and does not allow drivers to use your reserved room for freshening up or general use.

  3. Hotel does not give room services, all the meals and drinks are served in rooftop restaurant.

  4. Hotel serves veg & non – veg meals in the restaurant, 

Privacy Policy

  • This privacy policy sets out how we use and protects any information that you give us when you use this website.
    We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
    We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
  • What we collect
    We may collect the following information:
    name and job title
    contact information including email address
    demographic information such as postcode, preferences and interests
  • What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and for the following reasons:
    Internal record keeping.
    We may use the information to improve our products and services.
    We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided,
  • to do this you need to opt in for this service.
  • We may contact you by email, phone, or mail.
    We may use the information to customise the website according to your interests.
  • Security
    We are committed to ensuring that your information is secure.To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
  • How we use cookies
    A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.
    You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.
    This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.
  • Links to other websites
    Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  • Controlling your personal information
    You may choose to restrict the collection or use of your personal information in the following ways:
    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
    You may request details of personal information which we hold about you under the Data Protection Act 1998
    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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