At Hotel Tokyo Palace, we respect your privacy and are committed to protecting the personal information shared by guests through our website, enquiry forms, phone calls, WhatsApp, emails, or direct bookings.

Information We Collect :

We may collect basic details such as your name, phone number, email address, city, check-in/check-out dates, number of guests, booking preferences, and payment-related information required to process your booking or enquiry.

How We Use Your Information :

Your information is used only for hotel-related purposes such as confirming bookings, responding to enquiries, arranging rooms, camel safari packages, transport services, travel assistance, and sharing important booking updates.

Data Security :

We take reasonable steps to keep your information safe. Hotel Tokyo Palace does not sell, rent, or share guest data with any third party for marketing purposes. Information may only be shared with trusted service providers or legal authorities when necessary.

Payment Information :

Online payments may be processed through third-party payment gateways. Hotel Tokyo Palace does not store card details, UPI PINs, banking passwords, or sensitive payment credentials. Any bank charges, payment gateway charges, or currency conversion fees are handled by the respective provider.

Refund and Cancellation Policy

Cancellations made 7 days or more before check-in may be eligible for a refund after deduction of applicable charges. Cancellations made within 72 hours of check-in, same-day cancellations, early check-out, or no-shows may not be eligible for a refund.

During peak season, festivals, long weekends, and group bookings, cancellation terms may vary and will be shared at the time of booking.

Safari , Tour and Transport Cancellation

For camel safari, local tours, taxi services, and travel packages, cancellation and refund depend on the service booked and arrangements already made. Same-day cancellations or no-shows may not be refundable.

Refund Processing

Approved refunds may take 7 to 14 working days to reflect, depending on the bank or payment gateway. Payment gateway charges, bank charges, taxes, or service fees may be non-refundable.

Third Party Bookings

For bookings made through travel portals, agents, or third-party websites, the refund and cancellation policy of that platform will apply.